Crowne Plaza Newcastle wins national customer service award

29 June 2026

Crowne Plaza Newcastle has been recognised for its commitment to exceptional event experiences after winning Best Venue Customer Service at the Conference & Events Awards.

The national award recognises venues that consistently deliver outstanding service for event organisers and delegates. Judges praised the hotel for treating customer service as “both human experience and operating system, not just hospitality.”

The judging panel added: “They demonstrate innovation, flexibility and deep client partnerships, while the focus on team stability and culture adds credibility and depth.”

The award comes as Newcastle continues to attract a growing number of conferences, meetings and major events, reinforcing the city’s reputation as a leading business events destination.

Luke Balcombe, Director of Commercial at Crowne Plaza Newcastle, said: “This award is a fantastic recognition of our team and the relationships we’ve built with our clients. We know event organisers need a venue partner they can trust, and our focus has always been on delivering great service, being responsive and working collaboratively from enquiry through to event delivery.

“As more organisers choose Newcastle, it’s important that every delegate experience reflects the quality of the destination. We’re proud to play our part in showcasing what the city has to offer.”

Located in the Stephenson Quarter, just a short walk from Newcastle Central Station, Crowne Plaza Newcastle has become a popular choice for conferences, meetings and corporate events thanks to its flexible event spaces, central location and experienced team.

The award further strengthens both the hotel’s reputation and Newcastle’s growing profile as a destination capable of delivering outstanding business events, combining first-class facilities with the warm welcome for which the city is renowned.

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