
Newcastle and Gateshead is widely regarded as a visitor-friendly destination, committed to welcoming those with all access needs. Our people are considerate and ready to help.
We work with businesses across the industry, including hotels, venues, restaurants and visitor attractions to ensure they are able to provide accessible and inclusive experiences for visitors. The Destination North East England-funded Everybody Welcome programme is a free business support scheme designed to help North East tourism businesses to develop accessible and inclusive experiences.
Many venues and accommodation providers are listed on AccessAble, a nation-wide scheme providing access guides and information for visitors with a wide range of needs. Some have also gone the extra mile in providing visitors with the ability to advise the venue of their specific needs in advance of arrival via the WelcoME app.
Whatever your age, background or accessibility requirements, you are assured of the warmest Geordie welcomes.

Visitors with access needs have a range of accommodation options in Newcastle and Gateshead to make your stay in the city as comfortable as possible. Many offer accessible bedrooms with built-in facilities including wet rooms, wheel-in showers, lowered sinks, and grab rails.
You’ll also find additional features which will make your visit more convenient, such as adjoining rooms, level access, ramps, and lifts.
Newcastle and Gateshead’s public transport system quickly connects visitors to the airport, railway station and key venues and sites across the city and wider region. Transport providers across the region are committed to making travel as easy as possible for all.
Metro operator, Nexus, has developed accessibility guides, to provide autistic people with clear information about Metro trains and stations, bus interchanges and the Shields Ferry. The guides detail what stations, trains, interchanges and ferries will look, sound and feel like, to help you plan your visit and prepare for what to expect.
You can find out more about travelling on the Metro website.
Go North East and QuayLink bus services provide 100% easy access on their main services through low floor and ramp access and an easy access wheelchair guarantee. Find out more information about accessibility, using concessionary passes, taking pushchairs and buggies onto the bus and much more by visiting the Go North East website.
If you need to book a taxi, Noda Taxis provide a range of taxis to accommodate all access needs including vehicles with wheelchair ramps. It is advisable to book in advance.
There is a taxi rank at the entrance to Newcastle Central Station to ease your arrival or onward travel. Visitors travelling to and from Newcastle can benefit from LNER’s assisted travel services. There is an accessibility hub provided by Northern Railway and Lumo have an assisted train travel page to ensure confident travel.
For more on planning your accessible trip to Newcastle and Gateshead visit newcastlegateshead.com